Terms of Service

About these terms

These terms apply when you use aruseoul.com, request a consultation, or use ARU’s concierge service. By using our site, you agree to them. If you don’t, please don’t use it.

If you book with us, your booking agreement also applies. If the two differ, the booking agreement comes first.

What ARU does

ARU is a private skin care concierge for people who want treatments in Seoul. We choose and vet clinics, build your personal treatment plan, book and communicate with the clinics, and send a dedicated coordinator with you on treatment days to interpret.

ARU is not a clinic, and we don’t provide medical care.

Your consultation

A consultation is a 20-minute video call on Google Meet. It’s free, and requesting one doesn’t commit you to anything. We record consultations, and you can ask us not to. See our Privacy Policy.

Fees and payment

• The treatment prices we share are the clinic’s own prices. You pay the clinic for your treatments.
• ARU’s service fee is separate. We explain it in your consultation and in your booking agreement before you pay.
• Flights and hotels aren’t included.
• Costs we give you before an exam are estimates. The clinic sets the final price.

Booking, changes, and cancellation

You can reschedule or cancel your consultation from the link in your confirmation email. Changes close shortly before the call. Cancellation and refund terms for bookings are in your booking agreement, which we send before you pay.

Medical information and results

Treatments are performed by licensed doctors at independent clinics, not by ARU. The clinic and its doctors are responsible for your exam, your treatment, and your medical care.

What we share, including our website, your consultation, and your plan, is general information. It isn’t medical advice or a diagnosis. The doctor decides whether a treatment is right for you, and may suggest something different.

Every treatment has risks. Tell your clinic about your health, allergies, and medications.

Individual results vary. We can’t promise any particular result. The stories on our site describe individual experiences. We may change names or small details to protect privacy.

Using our site

• Give us accurate information, and be 18 or older.
• Don’t misuse the site, try to break into it, or copy it in bulk.
• Our text, photos, name, and logo belong to ARU or the people who licensed them to us. Please don’t use them commercially without our written permission.

Other services

Our site links to or works with services we don’t control, such as Google Meet, WhatsApp, and Instagram. Their own terms apply when you use them.

Our responsibility

We work hard to be accurate, but our site is provided as is. To the extent the law allows, ARU isn’t responsible for medical care, treatment results, or complications from treatments done by clinics or doctors, or for indirect losses. Nothing in these terms limits rights you have under consumer protection laws, or liability the law doesn’t let us limit.

Governing law

Korean law governs these terms. This doesn’t take away any rights you have under the mandatory consumer protection laws where you live.

Changes

We may update these terms. The new version applies from the date shown above. If you keep using our site after that, you accept it.

Contact

Questions about these terms? Write to admin@aruseoul.com.